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Effective Date: 15/02/2025
Last Updated: 15/02/2025

1. Introduction

Welcome to Xlotool, a service marketplace that connects prospects with service providers in a seamless and efficient manner. Your privacy is important to us, and we are committed to handling your personal data responsibly while giving you control over your information.

This Privacy Policy outlines how we collect, use, store, and protect your data when you use our service. By accessing or using Xlotool, you agree to the terms described herein.

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2. Information We Collect

We collect only the necessary data to facilitate seamless communication between prospects and service providers.

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2.1 Information Provided by Users

• Prospects (Service Seekers):

  • Service request details (issue description, location, availability)

  • Approval of collected data before sharing with service providers

  • Contact details (name, phone number, address) only shared with the selected service provider

• Service Providers:

  • Business details (business name, expertise, availability, pricing, etc.)

  • Contact details (phone number, business name) only shared with the selected prospect

  • Ratings and reviews

2.2 Automatically Collected Data

• Interaction data from our communication channels (WhatsApp, SMS, Facebook Messenger, etc.)

• Logs for system performance and service improvement

• Device and network information (for security and fraud prevention)

2.3 Data We Do NOT Collect

• We do not collect unnecessary personal details like financial information, government IDs, or sensitive data.

• We do not share personal details with service providers until the prospect selects a provider.

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3. How We Use Your Information

We use collected data for the following purposes:

• Service Matching: To connect prospects with relevant service providers based on expertise, location, availability, and ratings.

• Communication Management: To ensure smooth interaction between users via the Xlotool system.

• Quality Assurance: To improve our AI assistant and customer experience.

• Fraud Prevention & Security: To detect misuse and ensure a safe environment.

• User Reviews & Feedback: To maintain a transparent and fair rating system.

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4. Data Sharing & Disclosure

We respect your privacy and limit data sharing as follows:

• Anonymous Lead Distribution: Prospects’ personal details are not shared with service providers unless the prospect selects a specific provider.

• Controlled Information Exchange: Once a selection is made, only necessary contact details are exchanged to facilitate service fulfillment.

• No Third-Party Sales: We do not sell, rent, or trade user data to third parties.

• Legal Requirements: If required by law or to protect our platform’s integrity, we may disclose necessary data.

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5. Data Retention & Deletion

We retain your data only as long as necessary for service functionality and improvement.

• Lead Data: Stored temporarily and anonymized where possible.

• User Accounts & Contact Information: Retained until the user requests deletion.

• Review Data: Retained for service quality purposes.

Your Rights:

• Request data deletion at any time.

• Modify or update your information.

• Opt-out of future service requests as a service provider.

To request data deletion, email us at [Insert Contact Email] with your request.

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6. Security Measures

We implement security measures to protect your data from unauthorized access, including:

• Data encryption during transmission

• Access control and authentication procedures

• Secure storage practices

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7. Your Privacy Controls

You can manage your privacy preferences as follows:

• Prospects: Can approve or reject data sharing before sending a lead.

• Service Providers: Can opt-out of receiving future leads.

 

8. Updates to this Privacy Policy

We may update this policy as needed. Significant changes will be communicated via our main communication channels.

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9. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:
📧 Xlotool.today@gmail.com